No, never.

The Spotted Pack is TSP’s free rewards program that lets you earn spots on all your product purchases or your birthday + discounts by leaving reviews and referring friends! You can then redeem these spots for rewards + discounts.

Click the My Account icon. Enter your information + create a password. Once you have successfully created your account, log in as usual + get your bow shoe on!

There are many ways to earn spots or rewards! The first is by simply signing up + joining our pack. After that, spots can be earned by purchasing products as well as referring friends + leaving reviews. Bonus, the Spotted Phoenix loves to help you celebrate your birthday + you’ll earn spots for that too!

Yes! If you have more than one Spotted Pack account, please email your account credentials to hello@thespottedphoenix.com + note which account you’d like to keep. We’ll take care of it from there!

To view your current spots balance, simply select the “Rewards" Box at the bottom right of our homepage, “Sign In” and enter the email and password associated with your account. Your spots balance will populate under your name”. You can also view your Rewards, How to Earn + Your History from this screen.

To spend your spots, you must first redeem them for a specific reward. Simply select the “Rewards" Box at the bottom right of our homepage, “Sign In” and enter the email and password associated with your account. Your spots balance will populate under your name”. Select the appropriate reward you would like to collect and hit redeem reward, then confirm your selection. Your reward code will be displayed in the reward box you just redeemed. Copy the code + paste it into your cart. Please keep in mind, our website will only allow one discount code per checkout. We suggest using the discount code that will be the better deal.

To spend your spots, you must first redeem them for a specific reward. Simply select the “Rewards" Box at the bottom right of our homepage, “Sign In” and enter the email and password associated with your account. Your spots balance will populate under your name”. Select the appropriate reward you would like to collect and hit redeem reward, then confirm your selection. Your reward code will be displayed in the reward box you just redeemed. Copy the code + paste it into your cart. Please keep in mind, our website will only allow one discount code per checkout. We suggest using the discount code that will be the better deal.

Please reset your password by selecting the "Forgot Password" link on the Spotted Pack sign in page. We'll send an email to the address on file that will prompt you to reset your password, so you can sign in as usual! If you're still having issues, please contact us at hello@thespottedphoenix.com and we will be happy to help!